Raising the bar! AVer video conferencing helps a UK law firm improve productivity
One of the North East of England’s leading law firms,
Gordon Brown Law Firm LLP has been providing legal advice to businesses
and private clients across the region for over 30 years. The firm has grown significantly
in recent years, currently employing over 80 professionals specializing in commercial
and residential property, employment, dispute resolution, family and matrimonial
matters, child protection and wealth management. The firm’s teams are now
consolidated into two main offices, a new commercial center in the middle of Newcastle
Upon Tyne, and an office in Chester-le-Street in County Durham.
“We needed a better way of communicating, and the AVer H300 video conferencing
system was the answer.”
– Wendy Peffers, Marketing Manager, Gordon Brown Law Firm LLP
Better way of communicating
Law firms are not immune from the commercial pressures that affect other service
businesses today. To stay ahead in an increasingly competitive profession, Gordon
Brown Law Firm LLP needs to maximize efficiency and productivity while delivering
the best possible client service – and its
AVer H300 video conferencing system is playing an important role in helping
them achieve this difficult balance.
“As our teams are split across the two offices, we were wasting time and money
commuting between the two locations for internal and client meetings,” explains
Wendy Peffers, marketing manager for Gordon Brown Law Firm LLP. “It’s
a 40-mile round trip between the two sites, using the busy, traffic-laden A1 road
and could take up to 2 hours. We needed a better way of communicating, and the AVer H300 video conferencing system
was the answer.”
“The AVer H300 system is as easy as using a phone – you just switch
on the TV, dial the number and off you go!”
– Wendy Peffers, Marketing Manager, Gordon Brown Law Firm LLP
Designed for small businesses
The AVer H300 video conferencing
system is the perfect choice for organizations of the size of Gordon Brown
Law Firm LLP. It allows for communication with up to four sites at once and is compatible
with other industry standard telephony and video conferencing systems, working on
a typical office bandwidth. As a result, the system seamlessly links the firm’s
two offices and provides the potential for simultaneously connecting with external
client sites or counsel chambers.
The system is used widely across all parts of the firm, from the HR and marketing
departments to the dispute resolution team. “At the moment we’re mainly
using it for internal departmental meetings, helping us all work more efficiently
and freeing up more time for billable work,” says Wendy. “As well as
saving us a lot of time, the system is also saving us a lot of money in fuel costs,
running costs and car parking fees.”
The quality and reliability has been excellent, and it’s really easy to use.”
– Wendy Peffers, Marketing Manager, Gordon Brown Law Firm LLP
Quick and easy operation
The main reason for the system’s popularity with Gordon Brown Law Firm LLP’s
staff is that the IP-based AVer H300
is remarkably easy to use. Everything you need to get up and running is included
in one light and compact kit, with no need for any additional cables or speakers.
There are no hidden extras, no management fee, no additional warranties to pay for
– and minimal training requirements. “We wanted a simple plug and go
system that was simple to operate and didn’t require any particular expertise
or expensive IT equipment or support,” confirms Wendy. “The
AVer H300 system is as easy as using a phone – you just switch on
the TV, dial the number and off you go!”
Looking forward, one untapped area of potential for Gordon Brown Law Firm LLP is
the system’s excellent recording facilities. Simply plug a USB flash drive
into the AVer H300, and the
meeting and video recordings can be saved, shared and archived for reviewing at
any time – an essential requirement for keeping accurate records in legal
cases.
Conclusion
All in all, the AVer H300 video conferencing
system has proved an excellent investment for Gordon Brown Law Firm LLP.
“The quality and reliability has been excellent, and it’s really easy
to use,” Wendy concludes. “Even though it’s early days, the system
has already saved us a lot of time and money, and I’m sure it will soon pay
for itself several times over.”
AVer would like to thank Wendy Peffers, Gordon Brown Law Firm LLP, and AVer’s
UK partners for providing this case study.