warranty & repair

warranty terms and conditions (general)

In order to enhance our RMA service, AVer provides a warranty period for presentation, communication, and surveillance products as follows:

warranty period
catergory product name warranty period
pure NVR XR8032 Rack 2+1 years*

Note

  • The specified 2+1 warranty coverage refers to 2 years full warranty (free parts, free labor and free inspection) plus 1 year conditional warranty (free labor and free inspection).
  • 15-month warranty period for products shipped before 2010/03/01
RMA charge list
product service inspection charge materials charge repair charge
XR8032 Rack USD$30~40 YES Quotation according to actual cost

Note

  • The warranty period does not apply to accessories.
  • 1-Year Limited Warranty is adopted for the power adaptor, remote control, cables, light module, light box, and lamps.
Important Notice
1 If the product fail under normal usage conditions during the warranty period, AVer Information Inc. shall repair or replace the product without change. According to this Limited Warranty, AVer Information Inc. reserves the right to (i) repair the product using existing parts or (ii) replace the product with the same product or one with equal value. In the event of a defect, these are your exclusive remedies. Whereas, if the returned product is not convered by warranty conditions, the customer shall pay for repair or replacement charges. Shipping costs of the returned product shall be covered by the customer and shipping costs of returning the repaired product shall be covered by AVer Information Inc. with the warranty period.
2 The customer shall notify AVer Information Inc. of the quality and serial number that comes with each unit per assigned RMA number. AVer Information Inc. will estimate the cost of repair if the product is out if warranty at the same time.
3 The above charges are applicable to all malfuntions caused by abnormal use within the warranty period and malfunctions caused outside the warranty period.
4 The "inspection charge" is a non-refundable charge that is applicable to each single returned item for repair work of which fulfills the condition memtioned in note1 above.
5 All charges listed are for reference only. AVer will issue a more accurate quote upon inspection of returned items. The quotation will be sent to customers in a RMA form via email. All repair work will only be done after the customer's confirmation.
6 Customers must cover the delivery cost of returning the malfunction products and the delivery cost of returning the repaired products is covered by Aver during the warranty. Whereas all delivery costs of returning the products for repair are to be covered by the customer if not covered by the warranty.

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